Policies & Ethics
At Dana Logsdon Roofing & Solar, we believe customers deserve clear communication, honest estimates, professional workmanship, and straightforward accountability. This page explains how we operate, how we handle customer concerns, what standards we follow, and what you can expect when you work with our team.
Code of Ethics & Professional Conduct
We do not believe a policy page should be filled with vague promises. Here is what ethical conduct means to us here at Dana Logsdon Roofing & Solar:
We give clear, written information
We aim to explain roofing and solar recommendations in a way that’s easy to understand, including what we found, what we recommend, and why. We do not believe customers should have to guess what is included in a repair, replacement, inspection, or installation.
We do not use pressure-based sales tactics
Our goal is to help customers make informed decisions, not rush them into work they do not understand. If a project needs to change based on field conditions, we explain the reason before moving forward.
We do not knowingly misrepresent scope, pricing, or urgency
If a roof has a problem, we explain what we see as accurately as possible. If a condition requires further inspection before we can confirm the full scope, we say so. We do not present unknowns as certainties just to close a job.
We treat customers and properties professionally
Our team is expected to communicate respectfully, arrive prepared, and leave the property in professional condition based on the type of work performed. We believe courtesy, cleanliness, and follow-through are part of the job.
We make problems right
If something is wrong, we address it. That applies to workmanship concerns, communication issues, and customer service problems. We do not ignore legitimate concerns after a project is sold or completed.
We stand behind the work we perform
Our work is supported by manufacturer-backed product warranties where applicable and by our own 10-year workmanship warranty.
Licensing, Bonding & Insurance Transparency
Dana Logsdon Roofing & Solar is:
- Licensed in California
- CSLB License #: 699151
- Bonded
- Insured
Customers should never have to “just trust” a contractor’s claims about licensing.
How to verify our license
You can verify our California contractor license directly through the California Contractors State License Board (CSLB) using our license number: 699151, or by clicking this link: https://www.cslb.ca.gov/699151
When requested, we can also discuss our licensing status and provide additional business verification details during the estimate process.
Warranty & Guarantee Policy
We believe warranty language should be direct and understandable.
Manufacturer product warranties
The materials we install carry their own manufacturer-specific warranties, which vary by product, system, and manufacturer. Warranty terms depend on the exact material used and the conditions of that manufacturer’s program.
10-Year Workmanship Warranty (California Maximum)
California only allows us to provide a 10-year labor warranty, but we work with select manufacturers to back you for longer:
- Owens Corning — 50-year limited lifetime workmanship warranty (Shingle roofs)
- Eagle with Directorii Warranty — 30-year limited lifetime warranty (Concrete Tile)
- Duro-Last — 25-year limited lifetime workmanship warranty (Single-Ply PVC)
This workmanship warranty applies to the labor and installation work we perform, subject to the terms of the job and the original agreement.
What “we make it right” means
If there is a workmanship-related issue connected to our installation, we will review the concern and take appropriate action to correct a covered problem.
What may not be covered
As with most contractor workmanship warranties, coverage may not apply to issues caused by:
- Storm damage or other severe weather events (winds exceeding 130mph)
- Lack of maintenance (see our maintenance plans)
- Damage caused by other contractors or third parties
- Structural movement
- Unauthorized alterations or repairs after completion
- Product failures that fall under manufacturer responsibility rather than installer workmanship
Note: Unlike most contractors, our manufacturer partners cover both product failures and workmanship together, so there is never any confusion about who is responsible.
How to make a warranty claim
If you believe there is a warranty issue:
- Contact our office by phone, email, or website form
- Provide your name, address, and project details
- Describe the issue as clearly as possible
- Include photos if available
We will review the concern and arrange next steps based on the reported issue.
Pricing & Estimate Ethics
We believe pricing should be honest, documented, and explained.
Written estimates
We provide written estimates so customers can see what is being proposed. The estimate should clearly reflect the scope we are quoting based on the information available at the time.
No hidden fees
We do not believe in surprise charges buried after the fact. If a project price changes, there should be a clear reason.
If scope changes
Roofing and solar work can uncover hidden conditions once work begins. If the scope changes because of something not visible during the original estimate, we explain and document:
- What changed
- Why it affects the project
- What the additional work is
- How it affects price or timeline
We do not treat a change in scope as a blank check. Customers should understand what changed before additional work is approved.
Real-world pricing
Our pricing and estimate ranges are based on real project conditions, material costs, labor requirements, and the specifics of the property. We do not use artificially low pricing just to get in the door.
Customer Communication Standards
We want customers to know what kind of communication they can expect from us.
Phone response
We aim to answer all incoming calls promptly during business hours. If we miss your call, our AI agent will grab your contact info and inquiry, and we will return your call as soon as possible.
Phone response
We aim to answer all incoming calls promptly during business hours. If we miss your call, our AI agent will grab your contact info and inquiry, and we will return your call as soon as possible.
Appointment scheduling
In most cases, appointments are scheduled during the initial phone call. Our team works to book estimates, inspections, and service visits as quickly as the schedule allows.
Appointment scheduling
In most cases, appointments are scheduled during the initial phone call. Our team works to book estimates, inspections, and service visits as quickly as the schedule allows.
Appointment scheduling
In most cases, appointments are scheduled during the initial phone call. Our team works to book estimates, inspections, and service visits as quickly as the schedule allows.
Scheduling expectations
Appointment availability depends on current demand, weather, project volume, and crew scheduling. In many cases, estimate appointments can be scheduled within 1-3 business days. During especially busy periods, the next available appointment may be later.
We would rather give an honest timeline than promise a date we cannot keep.
Cancellations and rescheduling
There are no fees for:
- Canceling an appointment
- Rescheduling an appointment
- Rescheduling a job
Escalation path
Every project has an assigned crew leader and project manager, as well as an estimator.
If a customer has a communication problem, service concern, or unresolved issue, they can contact our office directly by phone or email. We aim to resolve your issue as soon as possible.
Phone: (619) 390-8177
Email: [email protected]
Environmental & Disposal Practices
Roofing and exterior work create real debris, and disposal should be handled responsibly.
We remove and dispose of roofing and related jobsite materials in accordance with applicable disposal requirements and jobsite safety standards. We work to:
- Keep jobsites as clean and controlled as possible
- Contain debris during tear-off and installation work
- Remove discarded materials from the property
- Leave the site in professional condition at the end of the job
Material handling and disposal methods may vary depending on the roofing system, product type, project scope, and local requirements. We do not make broad environmental claims we cannot support. Our commitment is to responsible material handling, clean jobsites, and proper disposal practices.
Industry Standards, Certifications & Quality Expectations
We believe trust should be tied to real standards and earned recognition.
That’s why we follow quality expectations tied to the products and systems we install. We are certified installers with every major manufacturer and every roofing product offered in San Diego. Here are a few:
- Owens Corning Platinum Installer
- TPRS-Trained
- SureNail Trained
- Solar PROtect Certified
- Top of the House Certified
- Multi-Time OC Award Winner
- Leadership experience connected to the Owens Corning Platinum Advisory Board
- Duro-Last Master Contractor
- Qualification to purchase and install certified Duro-Last systems
- Tile Roofing Industry Alliance (TRI) Certified
- Tesla Energy Certified Installer
- REC Solar Panel Certified Installer
- DaVinci Certified Installer
- Quality assurance expectations for commercial roofing systems where required by manufacturer programs
- 5-star GuildQuality rating, reflecting independent customer feedback collection for contractors
These recognitions matter because they are tied to manufacturer requirements, performance expectations, and ongoing quality standards, not just self-issued claims.
AI Content Disclosure
Yes, we use AI tools in parts of our content creation process.
That may include help with:
- Drafting website copy
- Organizing article outlines
- Improving readability
- Summarizing topics for consumer-friendly pages
What AI does not do on its own
AI tools do not replace business judgment, trade knowledge, or responsibility for what is published on our website.
Human review requirement
Any AI-assisted content is expected to be reviewed by our team before it remains live on the site, especially when it includes:
- Service claims
- Pricing language
- Warranty statements
- Licensing references
- Product information
- Customer decision-making content
If AI-generated content is found to be inaccurate, outdated, exaggerated, or unclear, it will be corrected or removed.
How to File a Complaint or Concern
If you have a concern about our service, communication, estimate, workmanship, website content, or business practices, we want to hear about it directly. We value your feedback, and always strive to provide a 5-star service. If we fall short of those expectations, we want to learn and grow.
Contact pathway
Dana Logsdon Roofing & Solar
Phone: 619-390-8177
Email: [email protected]
Website: Use the contact form on our website
What to include
To help us address your concern quickly, please include:
- Your name
- Property address or project address
- Best phone number or email
- A clear description of the issue
- Photos or documents if helpful
What happens next
We review complaints and concerns internally and respond based on the issue involved. If the concern involves workmanship, scheduling, communication, or billing, we will determine the appropriate next step and work toward a resolution.
Frequently Asked Questions (FAQs)
Are you really licensed, bonded, and insured?
Yes. Dana Logsdon Roofing & Solar is licensed in California, bonded, and insured. Our CSLB license number is 699151.
How can I verify your license?
You can verify our license here or through the California Contractors State License Board using our license number. (#699151)
Do you charge cancellation or rescheduling fees?
No. We do not charge fees for canceling or rescheduling an appointment or job.
What happens if something is wrong after the job is done?
Contact us directly. If the issue is related to our workmanship, we will review it and take appropriate steps to address it.
What if the scope changes after work begins?
If hidden conditions or other jobsite realities change the scope, we explain the issue, what needs to change, and how it affects price or timing before moving forward.